Terms & Conditions

Welcome to AIRCON HEAT! These terms and conditions govern your use of our website and services related to boilers, heat pumps, and air conditioners. By accessing or using our site, you agree to these terms. If you do not agree, please refrain from using our services.

1. Definitions

  • “We”, “Us”, “Our”: Refers to AIRCON HEAT, a business registered in the United Kingdom.

  • “You”, “Your”: Refers to the customer, user, or visitor of our website.

  • “Products”: Refers to boilers, heat pumps, air conditioners, and any related accessories or components sold by us.

  • “Services”: Refers to delivery, installation, maintenance, and support services offered by us.

2. General Use

  • The use of our website and services is restricted to individuals aged 18 or above who are residents of the UK.

  • All content on our website is for informational purposes and does not constitute professional or technical advice.

  • By using this website, you agree to comply with all applicable UK laws and regulations.

3. Orders and Payments

1. All orders placed through our website are subject to acceptance and product availability.
2. Prices listed on our website include VAT unless otherwise stated.
3. Payments must be made in full at the time of order placement, unless otherwise agreed in writing.
4. We reserve the right to cancel or refuse any order if:

  • Payment cannot be verified or processed.

  • There are inaccuracies in product pricing or descriptions.

  • The ordered product is unavailable.

4. Delivery and Installation

1. Delivery times provided on our website are estimates and may vary based on factors beyond our control.
2. Installation services are offered based on site assessments and the feasibility of installation conditions.
3. Customers are responsible for ensuring proper access to the site for delivery and installation.
4. Additional charges may apply for complex or non-standard installation requirements, which will be communicated beforehand.

5. Returns and Refunds

1. Returns are accepted within 14 days of delivery for unused products in their original packaging.
2. Refunds will be processed upon inspection of the returned product, excluding delivery and installation fees.
3. Installation fees are non-refundable unless the service was not delivered as agreed.
4. Faulty or damaged products will be repaired, replaced, or refunded in accordance with the manufacturer’s warranty and UK consumer rights.

6. Warranty

  • The use of our website and services is restricted to individuals aged 18 or above who are residents of the UK.

  • All content on our website is for informational purposes and does not constitute professional or technical advice.

  • By using this website, you agree to comply with all applicable UK laws and regulations.

7. Changes to Terms

1. We reserve the right to amend these Terms & Conditions at any time. Updates will be posted on this page and are effective immediately.
2. Continued use of the website or services after changes signifies your acceptance of the updated terms.